Terms of Service
1. Introduction
Welcome to Qenvilo.
By accessing, browsing, using, or purchasing products from this website, you agree to be bound by these Terms of Service and any policies referenced herein.
Please read these Terms of Service carefully before using our website or placing an order.
This website is operated by:
Brand:
Qenvilo
Legal Operator:
CLOUTCREW LTD
Registered Address:
1607 E 12th St
Pueblo, CO 81001
United States
Business License Entity:
CLOUTCREW LTD
If you do not agree with these Terms of Service, please discontinue use of this website.
2. General Terms
By using this website, you agree to comply with these Terms of Service and all applicable laws and regulations.
You must be at least 18 years old or the legal age of majority in your jurisdiction to place an order.
By using this website or completing a purchase, you confirm that you have the legal capacity to enter into a binding agreement.
You agree not to use this website for any unlawful, fraudulent, abusive, harmful, misleading, or unauthorized purpose.
We reserve the right to refuse service, restrict access, or cancel transactions where reasonably necessary to protect our customers, website, business operations, or legal rights.
3. Products And Services
We make reasonable efforts to ensure that product descriptions, images, prices, sizes, specifications, availability, and other information displayed on our website are accurate.
However, we do not guarantee that all website content will always be complete, current, accurate, or error-free.
We reserve the right to:
- Correct errors or inaccuracies
- Update product information
- Change product pricing
- Modify product availability
- Limit purchase quantities
- Discontinue products
- Update product descriptions or specifications
These changes may be made at any time where reasonably necessary.
Product colors may appear slightly different depending on screen settings, lighting conditions, photography, or production variations.
Measurements, packaging, and other product details may also vary slightly due to production methods or manual measurement.
4. Orders And Payment
When you place an order through our website, you are making an offer to purchase the selected products.
We reserve the right to accept, reject, cancel, or limit an order for reasons including:
- Product unavailability
- Pricing or product information errors
- Payment authorization issues
- Suspected fraud
- Duplicate or unusual orders
- Shipping restrictions
- Violation of these Terms of Service
Payments are processed through secure third-party payment service providers available at checkout.
We do not directly store complete payment card information on our website.
After placing an order, you may receive an order confirmation email.
An order confirmation confirms that we have received your order request but does not necessarily mean that the order has been finally accepted or shipped.
If an order is canceled after payment has been successfully processed, an applicable refund will generally be issued to the original payment method.
5. Order Changes And Cancellations
If you need to modify or cancel an order, please contact us as soon as possible.
Orders may generally be canceled within 24 hours of purchase, provided they have not already entered a stage where cancellation is no longer possible or have already shipped.
We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.
If an order has already shipped, the applicable Return & Refund Policy will apply after delivery.
6. Shipping And Delivery
We provide shipping services to destinations available through our checkout system.
Order processing time, shipping time, shipping fees, and delivery availability may vary depending on:
- Destination
- Product availability
- Shipping method
- Logistics provider
- Customs processing
- Weather
- Holidays
- Local delivery conditions
- Other circumstances outside our reasonable control
Tracking information will generally be sent to the email address provided during checkout when tracking becomes available.
Delivery times displayed on our website or communicated to customers are estimates and are not guaranteed.
Please ensure that your shipping address and contact information are complete and accurate before submitting an order.
We cannot guarantee that shipping details can be changed after an order has entered processing or has been shipped.
7. Customs, Duties And Taxes
For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country or region.
Unless otherwise stated at checkout, these charges are generally determined by local authorities and may be the responsibility of the customer.
We do not control customs authorities and cannot guarantee customs processing times.
We are not responsible for delays caused by customs inspections, import procedures, carrier operations, or local delivery authorities where such circumstances are outside our reasonable control.
8. Returns And Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy.
Eligible products may generally be returned within 30 days after delivery, subject to the conditions described in that policy.
Returned products may be required to be:
- Unused
- Unworn
- In the same condition as received
- In their original packaging where applicable
- Accompanied by proof of purchase
Certain products may not be eligible for return, including personalized items, gift cards, final sale products, or other items identified as non-returnable.
Customers should contact our customer support team before returning any product.
Do not send products to our registered business address unless specifically instructed to do so by our customer service team.
If a refund is approved, it will be issued to the original payment method.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
9. Customer Responsibilities
You are responsible for providing accurate and complete information when placing an order, including:
- Name
- Email address
- Telephone number
- Billing information
- Shipping address
- Product selections
- Size or variant choices
- Order quantities
You are responsible for reviewing your order before completing payment.
If you provide incorrect shipping or contact information, please contact us as soon as possible.
We will make reasonable efforts to assist, but changes cannot be guaranteed after processing has begun.
You agree not to interfere with the operation or security of our website or attempt to gain unauthorized access to systems, accounts, data, or services.
10. Privacy
Your use of this website is also subject to our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.
We may use third-party service providers to support payment processing, logistics, website operations, analytics, fraud prevention, advertising, and other business functions.
11. Intellectual Property
Unless otherwise stated, website content made available by or for Qenvilo, including text, graphics, branding, layout, product descriptions, and other original materials, is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, sell, exploit, or use protected website content for unauthorized commercial purposes without applicable permission.
Third-party trademarks, product names, and other intellectual property remain the property of their respective owners.
12. Limitation Of Liability
To the fullest extent permitted by applicable law, CLOUTCREW LTD and Qenvilo will not be liable for indirect, incidental, special, punitive, or consequential damages arising from or related to:
- Use of the website
- Inability to access the website
- Purchase or use of products
- Delivery delays outside our reasonable control
- Third-party services
- Unauthorized use of your account or information where not caused by our failure to exercise reasonable care
We do not guarantee that the website will always operate without interruptions, errors, delays, security risks, or technical problems.
Nothing in these Terms of Service excludes, restricts, or limits any liability or consumer right that cannot lawfully be excluded or limited.
13. Third-Party Services
Our website may rely on third-party services for functions such as:
- Payment processing
- Order fulfillment
- Shipping
- Website hosting
- Analytics
- Security
- Advertising
- Customer support
Third-party services may be governed by their own terms, policies, and practices.
We are not responsible for the independent actions of third parties except where responsibility cannot lawfully be excluded.
14. Website Availability
We may update, modify, suspend, restrict, or discontinue parts of the website where reasonably necessary for:
- Maintenance
- Security
- Technical updates
- Operational changes
- Legal or regulatory requirements
We do not guarantee uninterrupted or continuous availability of the website.
15. Governing Law And Dispute Resolution
These Terms of Service shall be interpreted and enforced in accordance with applicable law.
If a dispute, claim, or controversy arises in connection with these Terms of Service, this website, or a transaction made through this website, the parties should first attempt to resolve the matter through good-faith communication and negotiation.
If a dispute cannot be resolved informally, it may be submitted to a court or other competent authority having proper jurisdiction in accordance with applicable law.
Nothing in this section limits any mandatory consumer rights or legal remedies available under applicable law.
16. Severability
If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.
The remaining provisions will continue in full force and effect.
17. Changes To These Terms
We may update, revise, or replace these Terms of Service from time to time to reflect changes in our business, services, website, policies, or applicable requirements.
Updated Terms of Service will be posted on this page together with the applicable revision date.
Your continued use of the website after updated terms become effective may constitute acceptance of those terms where permitted by applicable law.
18. Contact Us
If you have questions about these Terms of Service, your order, or our store policies, please contact us:
Customer Support Email:
service@qenvilo.com
Customer Service:
+1 719-283-8636
Brand:
Qenvilo
Legal Operator:
CLOUTCREW LTD
Registered Address:
1607 E 12th St
Pueblo, CO 81001
United States
Business License Entity:
CLOUTCREW LTD