1. Overview

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, communicate with our customer service team, or otherwise interact with our store.

This website is operated by:

Legal Operator:
CLOUTCREW LTD

Registered Address:
1607 E 12th St
Pueblo, CO 81001
United States

Business License Entity:
CLOUTCREW LTD

2. Information We Collect

We may collect personal information necessary to provide our products and services, including:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Order and transaction information
• Payment-related information processed through payment providers
• Customer service communications
• Device information
• IP address
• Browser and website usage information
• Cookie and similar technology data

We collect only information reasonably necessary to operate our store, process orders, provide customer service, maintain website security, and improve the shopping experience.

3. How We Use Your Information

We may use your information to:

• Process, confirm, and deliver orders
• Verify transactions and payments
• Provide customer support
• Send order, shipping, and service-related notifications
• Respond to questions, requests, returns, or refund inquiries
• Improve our website, products, and customer experience
• Maintain website functionality and security
• Detect, investigate, and prevent fraud or unauthorized activity
• Perform analytics and understand website usage
• Support advertising or marketing activities where permitted by applicable law
• Comply with legal, regulatory, accounting, or operational requirements

4. Payment Security

Payments are processed through secure third-party payment providers available through our checkout system.

We do not directly store complete payment card numbers on our website.

Payment providers may collect and process payment information in accordance with their own privacy and security practices.

5. Information Sharing

We work with third‑party advertising partners such as AppLovin to deliver relevant advertisements to website visitors. AppLovin may collect certain information for advertising purposes. For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy

These parties may include:

• Payment processors
• Shipping and logistics providers
• Order fulfillment partners
• Website and technology service providers
• Analytics providers
• Advertising or marketing service providers
• Fraud prevention and security providers
• Professional advisers or authorities where legally required

We require service providers to use personal information only as necessary to provide their applicable services or as otherwise permitted by law.

We do not rent personal information to third parties.

6. Cookies And Similar Technologies

Our website may use cookies and similar technologies for purposes including:

• Website functionality
• Shopping cart and checkout functions
• Security
• Analytics
• Performance measurement
• Advertising
• Marketing
• Remembering user preferences

You may be able to manage or disable certain cookies through your browser settings.

Disabling some cookies may affect certain website features or functions.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your personal information is used
• Withdraw certain permissions where applicable

To submit a privacy-related request, please contact our customer support team using the information below.

We may need to verify your identity before completing certain requests.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions
• Provide customer service
• Maintain business and accounting records
• Resolve disputes
• Prevent fraud
• Meet legal or regulatory obligations

Retention periods may vary depending on the type of information and applicable requirements.

10. Third-Party Services

Our website may rely on third-party platforms and service providers for payment processing, shipping, analytics, website functionality, and other operational services.

Information processed by these third parties may also be subject to their respective privacy practices.

11. Updates To This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, services, technologies, or applicable requirements.

Any updated version will be posted on this page together with the applicable revision date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Customer Support Email:
service@qenvilo.com

Customer Service:
+1 719-283-8636

Legal Operator:
CLOUTCREW LTD

Registered Address:
1607 E 12th St
Pueblo, CO 81001
United States

Business License Entity:
CLOUTCREW LTD

---

Return & Refund Policy

Last Updated: October 14, 2026

1. Return Eligibility

Eligible products may be returned within 30 days after delivery, subject to the conditions described in this policy.

To be eligible for a return:

• The item must be unused and unworn
• The item must be in the same condition in which it was received
• The item must include its original packaging where applicable
• Proof of purchase, such as an order number or receipt, must be provided

Items that do not meet these conditions may not qualify for a return or refund.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

• Gift cards
• Personalized or customized products
• Final sale or clearance products specifically marked as non-returnable
• Products marked as non-returnable at the time of purchase
• Items that have been used, worn, damaged after delivery, or returned in materially different condition from when received

If you are unsure whether your item qualifies for return, please contact us before sending anything back.

3. Return Process

To request a return, please contact:

Email:
service@qenvilo.com

Please include:

• Your order number
• The item or items you wish to return
• The reason for the return
• Clear photographs where the product is damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions when applicable.

Return Shipping Address

Please do not send products to our registered business address unless specifically instructed by our customer service team.

Once your return request has been reviewed and approved, our customer service team will provide the appropriate return instructions and applicable return address.

Returns sent without authorization or to an incorrect address may result in delays or may not be accepted.

4. Return Shipping

Customers are generally responsible for standard return shipping costs unless the product arrived:

• Damaged
• Defective
• Incorrect

If you receive a damaged, defective, or incorrect product, please contact us before returning the item.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or specifically confirmed by our customer service team.

We recommend using a trackable shipping service when returning a product.

We are not responsible for return packages lost in transit before they reach the designated return location.

5. Refunds

Once an eligible returned item has been received and inspected, we will notify you whether the refund has been approved.

If approved:

• The refund will be issued to the original payment method
• Approved refunds are generally processed within 5–10 business days
• Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account

Processing times outside our control may vary by payment provider.

6. Damaged, Defective, Or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and preferably within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging or shipping label where relevant

We will review the information provided and determine an appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, refund, or other appropriate solution.

7. Order Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not already entered a stage where cancellation is no longer possible or has already shipped.

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests cannot be guaranteed once an order has entered processing or has been dispatched.

If the order has already shipped, the standard return process will apply after delivery.

8. Incorrect Shipping Address

If you entered an incorrect shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed once an order has entered processing or has already shipped.

9. Contact Information

For questions regarding returns, refunds, damaged items, or order cancellations, please contact us:

Customer Support Email:
service@qenvilo.com

Customer Service:
+1 719-283-8636

Legal Operator:
CLOUTCREW LTD

Registered Address:
1607 E 12th St
Pueblo, CO 81001
United States

Business License Entity:
CLOUTCREW LTD