Return & Refund Policy

1.Return Eligibility
We accept returns within 30 days from the date of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition as received
• The item must be in its original packaging
• Proof of purchase (order number or receipt) is required

2. Non-Returnable Items
   The following items are not eligible for return:
   • Gift cards
   • Personalized or customized items
   • Final sale or clearance items
   • Items marked as non-returnable
3. Return Process
   To initiate a return, please contact us at:
   service@qenvilo.com

Please include:

• Order number
• Reason for return
• Photos (if item is defective or damaged)

4. Return Shipping
   • Customers are responsible for return shipping costs unless the item is defective or incorrect
   • Original shipping fees are non-refundable
   • We recommend using a trackable shipping service
5. Refunds
   Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method

6. Damaged or Incorrect Items
   If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

7. Contact Information
   For any questions regarding returns and refunds, please contact:
   service@qenvilo.com